Selecting titles you wish to buy

All DK titles are available to buy from our website. We also displays titles which are not yet published or are being reprinted. We can send you an email alert to let you when these are available to buy, click here for more information on email alerts.

When you have found a book you wish to buy on dk.com, simply click 'buy now'. This will take you to your shopping basket where you can view the title you have selected. You can add further titles buy clicking 'continue shopping' or by browsing for more books using our top navigation.

Your shopping basket also gives you key information about safe shopping, delivery times and charges and payment methods. If you have a promotion code you will also be asked to enter this at the basket in the coupon code box.

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Setting up an account

You will need to set up an account in order to buy from us. Once you have gone to checkout you can set up an account by choosing enter details under 'I am a new customer'.

To set up an account you will need to provide a user name and password plus billing address details.

Once you have placed an order you can check your purchase history in the Your Account section of the store.

Lost password
If you have forgotten your password go to Your Account and click 'please tell me my password reminder'. Your password hint will then be displayed, if you have not provided a password hint we will email your password to you.

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Paying for your order

Once you have selected all the titles you wish to buy click 'go to checkout' in your basket. You will be prompted to enter your email address and password if you are already have an account with us, if not, please follow the instructions to register with us.

You will have the opportunity to check your billing and delivery address before you pay. Here you can view the total cost of your items - including delivery charges, before you proceed to pay. You can also read about delivery charges, terms and conditions, and safe shopping before you pay.

At the next stage, you are able to place your order - paying by Switch, Visa, MasterCard, Delta, Solo, or Amex. All orders must be in UK pounds sterling.

If you have any questions about the ordering process please contact us at customerservice@dk.com

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Delivery information

For a complete overview of our delivery charges and delivery times please click here.

To guarantee that our customers get the best possible service we use an outside fulfillment house to fulfill our products and therefore need to levy a standard postage charge per order. Dorling Kindersley does not make any margin on this charge.

You will find that it is usually more economical to buy online if you purchase more than one item, plus we offer free delivery for orders of £25.00 or over in the UK.

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Safe Shopping

It is as safe to shop at dk.com as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by Verisign.

Read more about safe shopping at dk.com

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Tracking an order

If you have a query about an order, remember you can check your purchase history online in the Account Details section of the store. Or you can email us here.

You can also telephone us regarding your order on 0870 607 7600. Lines are open 8.30 am - 5.30 pm. Monday to Friday. Calls are charged at national rate. In order to ensure the quality of our service we occasionally monitor calls.

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Cancelling Orders & Returns

In order to ensure that our customers receive their goods as quickly as possible our order process is automated. All orders are processed within 20 seconds of the 'OK place my order' option being selected and despatched, usually within 12 - 24 hours.

It is not possible to manually override the order system once this process has begun, however we can refund the cost of any item within 14 working days of the delivery date if you have changed your mind and wish to return your purchase/s unused and in good condition.

To return items please complete and attach the sticker on the bottom right-hand side of your delivery note, to the parcel you are returning stating reason for return on the label. As soon as we receive your parcel we will refund your book cost.

If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.

If you are unable to locate the sticker, please send the package to the following address stating customer order number and reason for return.

Online Returns Department
Penguin Books Ltd
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE

We recommend that you use a recorded delivery service.

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Post & Fax Orders

Books can be ordered by post or fax using our Penguin Direct ordering service:

Post:
Penguin Direct
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
Fax: 020 8757 4030 Enclosing your Mastercard/Visa details

UK orders only. Delivery is normally within 14 working days. There is a postage charge of £1.50 per order.

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Telephone ordering

Order DK books on 08700 707 717 between 9am and 5pm Monday to Friday.
Quote "dk.com" when ordering and we'll match any special offers on the website.

Please note this number is for sales only. For all other enquires click contact us.

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Booksellers

Order your DK books online
http://pubeasy.books.penguin.co.uk provides booksellers around the world access to order status, title, price and availability information and order placement.