Essential Managers: Dealing with Difficult People

Christina Osborne - Author

£5.99

The instant reference library of management tips and techniques

Introduction

Learn how to handle difficult working relationships and create positive outcomes from negative situations. Dealing with Difficult People teaches you to identify and understand problem relationships and analyse your options for resolving issues. It contains the practical techniques needed to work towards co-operation and explains how to cope if open conflict arises. Power tips help you to handle real-life situations and develop the first-class people skills required to manage staff effectively.

• Practical techniques show you how to identify and understand difficult people
• Clear text and illustrations cover every aspect of gaining co-operation to improve performance
• Simple checklists enable you to anticipate problems and find the best solutions for challenging situations
• Accessible flow charts and diagrams explore different options for taking action and provide useful examples

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